Project Manager - CMDB and ServiceNow
HELPLombard Odier
Beschreibung: | Project Manager - CMDB and ServiceNow |
Stadt: | Schweiz, Schweiz |
Firma: | Lombard Odier - Firma bewerten |
Datum: | 2024-04-27 |
Beschäftigung: | bis 100% |
Salär: | zu verhandeln CHF - 40 Std/Woche |
Arbeitsort: | Schweiz |
Tasks: Project Manager - CMDB and ServiceNow
A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF
300 billion and operating from over 25 offices across 4 continents.
With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide
advanced banking technology to other financial institutions.
"Rethink Everything" is our philosophy - it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.
Lombard Odier group operates its own proprietary banking technology platform which is used by the group but also provided to other private banks and financial institutions through a BPO business model. The Technology & Operations (T&O) department oversees maintaining and developing the platform through the delivery of applicative solutions for the various business divisions of the Bank.
Within the IT Operations (ITOPS) department of Lombard Odier, we oversee maintaining and supporting the platform and all applications, operating changes, reporting and guaranteeing key performance indicators and SLAs.
In the ITOPS governance and project team we are focused on designing processes and roles that help us to excel in a transparent, efficient, and stable operation. The Configuration Management Database (CMDB) is a core tool in achieving these objectives. We also help manage transversal projects in the department and help identify governance issues as well scheduling and resource conflicts early.
YOUR MISSION
Collect, analyze, and prioritize functional requests related to CMDB, estimating effort for effective planning.
Measure and ensure the quality and accuracy of CMDB data, promoting its adoption across the organization.
Coordinate closely with teams to ensure smooth collaboration across the CMDB process.
Provide comprehensive training sessions to empower users with the skills and knowledge required for proficient CMDB utilization and maintenance. Cultivating a culture of expertise, understanding and proficiency within the organization.
Become an expert in ServiceNow CMDB, (IT Operations Management (ITOM) and IT Service Management (ITSM
Understand the corporate IT structure, shaping responsibilities related to data and projects.
Play a key role in overseeing transversal projects, identifying, and managing scheduling challenges.
YOUR PROFILE
Bachelor's degree in computer science or a relevant field
Good understanding of ITIL processes
Good global understanding of a complex enterprise IT
ServiceNow advanced user experience an advantage.
Analytical and independent problem-solving skills. Capable of managing challenges with minimal assistance.
Demonstrated expertise in ServiceNow CMDB, both ITOM and ITSM.
Excellent communication and coordination skills, collaborating effectively with diverse teams.
Adaptability to a dynamic work environment.
Commitment to continuous learning and innovation.
Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders, experts and external third parties in French and English.
Hands-on project management experience a plus
Residence in Switzerland
Our Maison's DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.
Should you recognise yourself in this mission statement, we would be happy to receive your application. It will be handled in the strictest confidence.
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