Cherwell Consultant (Any UN Language Speaker) - Ubique Systems UK Limited - HELP
Cherwell Consultant with 5+ years' experience of designing, configuring, developing, administering Cherwell Service management
Expert knowledge of Cherwell best practices
Ability to assess technical solutions, propose alternatives, carryout the development, initial testing and assist with the implementation
Good communication skills
Education
a. University degree in computer science, engineering, mathematics, business or related discipline plus 5 years of relevant experience.
b. Certifications such as those listed below are desirable:
ITIL Certifications
User Experience Certifications Web Page Design Certifications
Experience
- At least 5 years of relevant professional experience in regulated industries working in the areas of Cherwell Service Management, IT and Enterprise Service Management for medium to large organizations.
- At least 3 years of experience with complex Cherwell customizations.
- The Cherwell Certified Professional Engineer Associate (CCPEA) and Cherwell Certified Professional Engineer (CCPE) or any equivalent Cherwell Engineer certifications will be an advantage.
- The Cherwell Certified Professional Administrator (CCPA) and Cherwell Certified Professional Designer (CCPD) certifications are desirable.
- As these certifications were only available from last year proof of having attended relevant Cherwell training courses together with length of experience will be considered.
- Web page design for self-service portals is desirable.
Languages
- Excellent written and spoken knowledge of English. Knowledge of other UN official languages, particularly French.
Knowledge, skills and competencies
a. Familiarity with a broad range of technologies/solutions supplemented by in-depth knowledge in specific areas of relevance. Ability to quickly grasp how new technologies work and how they might be applied to achieve business goals.
b. Analytical skills that enable synthesis and correlation of inputs from many sources, and allow for strategic thinking and tactical implementation.
c. Ability to establish and maintain effective partnerships and working relations in a multi-cultural, multi-ethnic environment with sensibility and respect for diversity.
d. Excellent written and verbal communication skills that are compelling, convincing and reassuring, with the ability to articulate complex technical ideas to non-technical stakeholders.
e. Personal drive, ownership and accountability to meet deadlines and achieve agreed-upon results.