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2nd/3rd Level Manufacturing System Supporter - Experis AG - HELP

2nd/3rd Level Manufacturing System Supporter

Experis IT is Europe's leading IT recruitment agency. We are dedicated to connecting talented individuals with Business opportunities across a number of professional sectors, with IT being at the heart of our operations.

For one of our clients, specialized in the pharmaceutical area with HQ in Basel, we are looking for a 2nd/3rd Level Manufacturing System Supporter with previous experience in a pharmaceutical company.

This is a challenging one year contracting position starting in June 2020.

Responsibilities:

  • Ensure that operational work, project related activities and on-call services are performed according to defined KPIs.
  • Provide application management and support and ensure operational stability and effectiveness of several Applications
  • Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
  • Collaborate with end users to identify needs and opportunities for improved data management and deliver
  • Resolve or escalate problems for resolution when appropriate
  • Maintain and develop process and technical knowledge

Must Haves:

  • 8+ years of experience in the pharmaceutical industry
  • 8+ years of experience in a regulated environment with Computer System (laboratory or manufacturing experience as 2nd level support)
  • 8+ years of experience with business processes in the manufacturing or laboratory environment
  • Previous experience in system installation and maintenance of operating systems, hardware, and peripheral devices eg bar code scanner, printer etc./Technical experience in manufacturing and laboratory systems
  • Strong technical skills in different operating systems
  • Windows Server 2008/2012/2016
  • Windows 7
  • Windows 10
  • VMWare virtual environments
  • Citrix knowledge
  • Proven CSV Knowledge/ITIL & GxP certification
  • Validation experience with working in a project environment and in Informatics Service Support and Service Delivery
  • Good communication skills, fluent in German and English
  • Service oriented attitude, being able to communicate with our customers, also in emergency situations
  • High social skills, team player

Location: Kaiseraugst

Start Date: 15.06.2020

End date: 15.06.2021

Extension: possible

Workload: 100%

If you are a result-oriented 2nd/3rd Level Manufacturing System Supporter currently looking for a challenging new position that applies to your skills, then we look forward to receiving your application!