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ICT Support Specialist - Helvetica Partners Sarl - HELP

ICT Support Specialist

We are currently looking on behalf of one of our important clients for a ICT Support Specialist in Bern Canton.

Your Role:

  • Hold responsibility for timely & top-quality handling of customer inquiries (Incident/Change Management & Requests).
  • Receiving fault reports, orders & questions from customers.
  • Collect & classify the necessary information for problem solving.
  • Independently analyse, edit & fix system faults in the 1st & 2nd level range (Windows operating systems, Windows Server, RDS, Citrix & VMware).
  • Carry out customer-oriented communication & level-appropriate escalation.
  • Create & maintain ticket documentation.

Your Skills & Profile:

  • Professional experience & sound expertise in ICT Support.
  • Completed University Degree or Commercial Apprenticeship in Computer Science.
  • Good knowledge of typical IT standard products such as MS Windows (client & server), MS Office, Exchange, Active Directory, hardware, network technologies, Citrix, VMware & RDS.
  • Highly analytical, self-motivated & both customer & service oriented.
  • Fluent German (spoken & written) & a good level of French or English skills.

If you wish to apply, please send us your resume in Word format with some references.