job7.ch

With a history of 75 years of excellence and innovation, the LEMO Group is a global leader in high-performance interconnection solutions. From the depths of the oceans to the far reaches of outer space, from the freezing North Pole to the burning heart of jet engines, from operating theatres to car races, our solutions are a global benchmark for demanding applications and harsh environments. With your 1800 colleagues in Switzerland and around the world, you will help technological leaders to push back the limits of science, medicine, communication, transport and energy.

ITIL PROCESS COORDINATOR

MISSION: Coordinate the global operational execution of ITIL processes, including but not limited to Incident Management, Change Management, and Problem Management. Ensure IT processes are properly reflected in the ISO9001 QMS

RESPONSIBILITIES

Incident Management

• Delivery Management: organizes and leads tickets review meetings based on the reports already available on the ITSM tool (EasyVista) to ensure SLA are met.
• Resolution: Coordinates the resolution of complex incidents involving different support groups worldwide. Laise with provider support team to ensure appropriate resolution. Identifies recurrent incidents based on incidents analysis and initiate problem Management.
• Performance and Quality: Monitors and reports on Key Performance Indicators (KPIs). Quality controls: ensuring incidents are logged, qualified correctly and documented enough

Problem Management

• Set-up a proper Problem Management process and organization to eradicate recurrent incidents
• Collaborate with the Release Manager to interface this process with the Release Management process
• Report on open and resolved problems

Change Management

• Prepares and animates the weekly Change Advisory Board (CAB) and make final decisions in case of conflicts
• Ensure proper communication is sent to users before any impacting change
• Ensure CMDB is updated after each implemented change

PROFILE

• Bachelor s in computer science or related field & ITIL certification
• At least 5 years of experience in Incident Management and/or Problem Management
• Experience in Change Management, with an ERP system and in Project Management.
• French and English.
• ITSM Tool: EasyVista, Jira; O365 and Microsoft tools; IT Infrastructure understanding
• Organizational skills, Excellent communication skills, with the ability to present information clearly and succinctly at all levels. Critical thinking and analysis capabilities. Open minded, curious, and willing to learn. Team spirit

WE OFFER

The stability of an independent, dynamic, continuously successful Swiss group. The motivation to participate in the creation of cutting-edge solutions renowned worldwide. The warm and stimulating atmosphere of a human-sized company, close to its people (flexible working hours, continuous training, company catering). A working environment with equipment and infrastructure designed to help you to excel, progress and develop your skills. The satisfaction of participating in the development of new interconnection solutions.

We look forward to receiving your application at: .As we receive an important number of applications, please consider your application as closed without an answer within 4 weeks. Are you interested in learning more about us? Please visit our career page or discover our history .