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Process Consultant - Gazelle Global Consulting - HELP

Process Consultant

SM Process Lead should take over the Management Process right after the transition stage and own process maturity work on continual basis working closely with customer's Process Managers and Owners.

SME is responsible for Process Setup, Implementation and Maintenance of various processes like Incident, Change, Problem, Knowledge, Availability and Capacity Management for Operations of multiple technology domains.

  • Experienced with the implementation of such processes for Datacentre Infrastructure services.
  • Exposure to Project Management is an advantage.
  • Experience or familiar with various ITSM tools like ticketing and monitoring tools.
  • Experienced with calculation of various metrics like SLA, Ticket Backlog, Top-talkers etc.
  • Excellent Reporting and Presentation skills.