Lead Application/Platform Support - Zurich - SystemRS - HELP
Our financial client in Zurich is seeking a Application/Platform Support to join their team in a permanent position. The candidate would typically be a hands on technical lead flexible to learn and support new technologies/applications.
The candidate would fit the following profile:
- Minimal 5 years proven experience leading a support function team (preferably Finance industry)
- Experienced supporting Java applications running on Unix environments (Ubuntu)
- Experience of supporting Trading environments
- Handling incidents with Engineers/Database Engineers and Development within a timely manner
- Experienced writing retrospectives and working with relevant stakeholders to identify root cause for incidents
- You have experience supporting and coordinating BCM exercises
- Managing on-call rota with team individuals
- Experienced working with external vendors for outsourced services
- Should have good availability to support priority incidents and colleagues
- Willing to build strong working relationships with clients/IT colleagues
- Proactively identify opportunities to improve existing services/platform
- Experienced supporting and implementing with deployment tools
- Communicate effectively with team and stakeholders to gain shared understanding of strategic requirements
- Creating/updating knowledge documents and reviewing with team during formal knowledge sharing sessions
- Management reporting and ad-hoc reporting
- Ensures teams are ready to support applications once in production and drive improvements in operational readiness.
Skillset expectation:
- Experienced supporting applications running on both Windows and Unix environments
- Experience supporting Cloud environments would be a bonus
- Proven experience implementing monitoring solutions (preferably ElasticSearch/Nagios)
- Proven experience working with centralized logging solutions (Kibana would be preferable)
- GIT/JIRA/Confluence administration
- Implement and Support company batches via Control-M (batch control tool)
- Experience with Nolio deployment tool would be beneficial
- Ability to act as an Incident Manager to support/coordinate/communicate with relevant stakeholders
- Worked with docker/Kubernetes would be beneficial
- Expected to be hands on to debug incidents with various stakeholders
- Flexible to learn new technologies and will be comfortable to train employees where required
- Exceptional leadership skills, with the ability to communicate a vision that inspires and motivates IT operations staff and aligns to the IT and business strategy