Solution Center Specialist , Fribourg Harvey Nash IT Recruitment SwitzHELP
|Beschreibung:||Solution Center Specialist|
|Firma:||Harvey Nash IT Recruitment Switz - Firma bewerten|
|Salär:||zu verhandeln CHF - 40 Std/Woche|
Solution Center Specialist
You're a multilingual strong communicator with good knowledge in finance and accounting. You are very costumer oriented and you are looking for a new challenge? Great!
Our client, an international pharmaceutical company, is looking for a O2P Solution Center Specialist
You act as Subject Matter Expert for managing stakeholder requests, manage calls from suppliers and associates related to invoice and payment inquiries and resolve requests raised by e-mail. You ensure timely resolution of requests in high quality within agreed response time. You support Request-to-Pay service with the aim to assure efficient and correct request/issue handling.
- Act as 1st level support
- Cover phones from 8.00-18.00 from Mon-Fri
- Manage calls and solve respective requests (call center activities) in the R2P area; ensuring turn-around-time
- 1st level support for any enterprise asset in scope of the EU FSC (eSHOP SRM, VIM, Basware IP)
- eTravel support for markets still in the EU FSC scope
- Initiate invoice processing corrections according to stakeholder input
- Train other team members and onboard new joiners
- Close collaboration with all R2P streams
Key Performance Indicators:
- Efficient and timely resolution of requests and phone calls
- Provide true, complete and correct information to internal and external clients
- Meet deadlines in respect of response time
- Generic mailboxes up to date and no escalations from markets
- No missed phone calls
- Customer feedback survey
- Commercial diploma, degree or school diploma in finance and/or accounting or relevant experience
- 1-2 years in account payable department (preferably shared services) or customer service
- Command of English (First level) and at least 2 other European languages - German, French, Italian, Spanish/Portuguese
We offer you a competitive salary and an interesting challenge in a well named company which will benefit your career.
If you are the person we're looking for please submit your application. We're looking forward to getting to know you.
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