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IT Service Desk Agent (Permanent) IT Di-Visions AG

HELP

Beschreibung: IT Service Desk Agent (Permanent)
Stadt: Zug
Firma: IT Di-Visions AG - Firma bewerten
Datum: 2017-10-20


Beschäftigung: bis 100% - Salär: zu verhandeln CHF - 40 Std/Woche



Arbeitsort: Zug

For an international institution in Zug we are seeking a highly motivated professional to take up the following challenge:

IT Service Desk Agent (Permanent) - 5151

Job Description

  • Ensure concise and accurate logging and management of incidents and requests reported to the Desk
  • Logging and Fixing 1st Level incidents
  • First point of contact for customer liaison and keepin
  • Maintaining awareness of service levels for all assigned incidents
  • Identifying and assisting in the elimination of problems
  • Communicating proactively and reactively with all users and technical resolving teams
  • Provide proactive support in order to consistently improve the end user experience

Requirements

  • Proven service and support expertise (minimum 2 years
  • Excellent skilled in:
    • Citrix
    • Windows 7/10, MS Office 2013/2016, Active Directory Administration, Exchange Administration
    • Internet Explorer/Chrome/Firefo
    • Troubleshooting PCs/Laptops/Tablets/MFDs, TCP/IP Troubleshooting
    • Remote Connectivity: RSA/VPN
    • Blackberry/iPhone Suppor
    • Bloomberg/Reuters Data
    • Audio Visual: Projectors/Video conferencing/Plasma TVs
    • Management of: Anti-virus software,
  • Microsoft and ITIL/ITSM certifications are a great plus
  • Quick learning skills and ability to act on own initiative
  • Excellent English oral and written communication skills, German beneficial
  • Our client expects local candidates

Contact

IT Di-Visions is a peppy and flexible IT placement agency which has a real track record with companies within the financial, telecom, insurance and other interesting companies in Switzerland.
We place IT experts in contracting positions as well as in permanent employment contracts.

For further technical information, please contact Ms. Zerrin Filik.

Please send your complete electronic application.

 







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